Email Delivery Issues

Service disruption Onbe Recipient Tools Mypaymentvault - Recipient Website
2026-02-19 23:06 CST · 18 hours, 56 minutes

Updates

Resolved

Our email provider has confirmed that a permanent fix has been implemented, and our monitoring has not identified any additional email delivery issues.

We appreciate your patience while we worked with our email provider to resolve the issue. This incident is now resolved.

February 20, 2026 · 17:56 CST
Monitoring

Email delivery issue that previously affected small number of recipients has been restored following mitigation measures implemented with our email provider. Messages are now being delivered normally.

We will continue to monitor the email performance throughout the day and share any further updates if necessary.

February 20, 2026 · 13:40 CST
Update

Our email provider has identified the cause of the email delivery issue, and a platform fix is in progress. We are continuing to work to mitigate the impact for the small number of affected recipients.

More updates will be shared as additional information becomes available.

February 20, 2026 · 08:24 CST
Investigating

We are aware of an email delivery issue impacting a small number of recipients and are actively working with our email provider to resolve it as quickly as possible.

We will continue to share updates as more information becomes available.

February 19, 2026 · 23:06 CST

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