Card Transaction Declines

The issue with our partner that was impacting the recipient experience has been resolved. Transactions are now processing normally.

We have continued to monitor the system and have not observed any further issues.

We appreciate your patience while we worked closely with our partner to restore full service.

We continue to work closely with our partner to resolve the ongoing outage impacting the recipient experience. Our teams are actively exploring potential workarounds to help mitigate the issue and reduce the impact where possible.

We appreciate your continued patience and will provide additional updates as more information becomes available.

One of our partners is currently experiencing an outage that is affecting the recipient experience. As a result, some recipients may encounter declined transactions.

Our team is working with the partner to resolve this issue as quickly as possible. We apologize for the inconvenience and appreciate your patience.