OMSI, Promo Code Administration Portal and Prepaid Card Status Unavailable

Service disruption Onbe API Services Card Payment API Digital Payment API - REST Digital Payment API - SOAP Onbe Client Management Tools Onbe Client Portal Promo Code Administration Portal Prepaid Order Management System (OMSI) Onbe Recipient Tools Mypaymentvault - Recipient Website Prepaid Card Status
2026-10-25 03:22 PM EDT · 3 days, 11 hours, 56 minutes

Updates

Resolved

As of 10:30 PM ET, all impacted services have been restored, and systems are operating normally. Our technical teams have completed recovery efforts and continue to monitor the environment to ensure stability. We apologize for the disruption and appreciate your patience and understanding.

October 28, 2026 · 10:30 PM EDT
Update

Our technical teams continue to work around the clock with urgency to restore the impacted services. We remain focused on resolving the issue as quickly as possible and will provide further updates as more information becomes available. We apologize for the continued inconvenience.

October 28, 2026 · 10:32 AM EDT
Update

Our technical teams are working diligently and with urgency to restore the impacted services as quickly as possible. We understand the disruption this is causing and sincerely appreciate your continued patience and understanding. We will share further updates as more information becomes available.

October 27, 2026 · 08:01 PM EDT
Update

Our technical teams are continuing their efforts to restore the impacted services. We apologize for the inconvenience and will share further updates as they become available.

October 26, 2026 · 06:06 PM EDT
Update

Our technical teams are working urgently to restore the impacted services. We apologize for the inconvenience and will share further updates as they become available.

October 26, 2026 · 11:41 AM EDT
Update

Our technical teams continue to work to restore the impacted services. We apologize for the inconvenience and will provide additional updates as they become available.

October 26, 2026 · 09:33 AM EDT
Update

We continue to experience production degradation impacting all applications at this time. As part of our recovery efforts, our client-facing portals, API services, and Recipient websites are temporarily unavailable. Our technical teams are urgently working to restore normal operations. We apologize for the inconvenience and will provide further updates as they become available.

October 25, 2026 · 08:10 PM EDT
Update

We continue experiencing production degradation affecting OMSI, Promo Code Administration Portal, and PPCS. As part of our recovery efforts, some services may be temporarily unavailable while our technical teams work to restore normal operations.

October 25, 2026 · 07:04 PM EDT
Update

Our teams continue to work toward restoring the impacted services. We apologize for the inconvenience and will provide further updates as available.

October 25, 2026 · 06:00 PM EDT
Update

OMSI, Promo Code Administration Portal, and PPCS remain unavailable. Our teams continue to work toward restoring service. We apologize for the inconvenience and will provide further updates as available.

October 25, 2026 · 04:32 PM EDT
Update

Our previous communication incorrectly referenced MyPaymentVault. The impacted services are OMSI and the Promo Code Administration Portal. Both are currently unavailable while our teams work to restore service as quickly as possible.

We apologize for the inconvenience.

October 25, 2026 · 03:54 PM EDT
Investigating

OMSI and MyPaymentVault are currently unavailable due to a system issue. Our teams are actively working to restore service. We apologize for the inconvenience.

October 25, 2026 · 03:22 PM EDT

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